Using Sotrender to see who deleted a comment on Facebook The good news is that it’s available in Sotrender’s Social Inbox. However, there’s a third-party tool that can help you track all comment history, so it won’t be an issue. This puts a lot of responsibility on social media managers and moderators. So essentially, you can’t see who deleted a comment on Facebook if you’re only using Facebook to moderate comments and messages. There’s one problem: deleting content on Facebook is considered to be an irreversible action. After you delete a post or a comment, you can’t check what was deleted. Whether it’s for quality assurance or just a routine check, it’s good to have access to Facebook comment history. Alternatively, you or your higher-ups need to know who handled a specific set of comments one day. Obviously, you or someone else in your team will delete it. Sometimes you’ll spot a comment that really doesn’t belong under one of your posts. So how can you find out who deleted a comment on Facebook? We’ll show you a fairly easy way to find out! However, there might be situations where a comment gets deleted by accident or you need to know who deleted entire comment threads on any given day. There will obviously be some people who are still unhappy no matter what your company says to them, but you could create a strong advocate from a complaint if you deal with it in the right way.As a social media manager or moderator, you have to look through and moderate many comments on a daily basis. Instead, you should leave a comment underneath and get in touch with them directly to show that you care and want to resolve the issue. It’s perfectly acceptable to delete comments if they’re spam or offensive in any way, but if they’re just negative it’s best to leave them, as it’ll make your company look good for responding in the long run as apposed to just sweeping problems under the carpet. It’s good to see Twitter and Facebook in that way too. In the same way as Google Places and other review sites work, people are going to leave comments and reviews which you can’t always delete. If someone on Twitter has said something negative about your company, the solution would be the same as with Facebook, you can use the situation as a way to open up a conversation between you and the person with the problem to see if you can help.
Twitter is even trying to crack down on the amount of spam bots, but many still exist. There are a lot of “spam bots” on Twitter, which are basically accounts set up just to send promotional links around to different users and are often ignored by the Twitter community. If someone does say something that’s abusive or spam, it’s probably best to ignore it. When you’re using Twitter you can’t get rid of what people say about your company as they’ve said it on their own Twitter stream and have just used an symbol to show they’re mentioning you. Instead, you would ask them if they were alright and if you could help them out, which is a strategy you should also adopt when you’re talking to people online. In the same way as if someone had a problem with your company in real life you wouldn’t just ignore them if they came to your reception and told you their problem. If you click on this you have an option to delete the comment, delete the comment and ban the user or even report it as abuse.Īlthough this option is available for every comment, it’s best not to delete comments that are just negative, only those that are offensive. You simply hover over the comment and at the side a small settings icon will appear.
If someone leaves a spam comment or an offensive comment then there’s an option to delete it. However, this freedom isn’t something that should worry you. If someone comments anywhere on your page you are notified that they have commented, but there isn’t a pre-approval system, it goes there regardless of if you want it there or not. When you’re dealing with a Facebook page, the people who have “liked” your business, also known as your fans, can write comments on your wall, alongside your photos and in discussions.
Just like in the offline world there are people who are bound to be negative, there are just specific ways of dealing with them. The truth is social media shouldn’t be something you’re scared of. But what happens if this positive, two-way online conversation turns negative and people leave offensive comments and remarks? Many people in the online industries discuss the importance of social media, especially how setting up a Facebook page or writing on a blog can help companies connect and engage with customers and potential clients. Posted June 1st, 2011 by Codastar & filed under Codastar News. Can you delete comments from Twitter and Facebook?